If you’ve got any questions about your jewelry or service you received, Please contact us via the way as below. Please contact us --Fast: Via LIVE CHAT by click the live chat button at every page. Our representative will be right there for your any questions 24*7. --Via e-mail at service@mytiffanyjewellery.com. You can expect our response in 24 hours in working days. Emails sent over weekend will be responded no later than Monday evening.